Shift Leader - High-Energy Team Supervisor

Flynn Group; Succasunna (NJ); On-site; USD 42,000 - 54,000; Full time

Job summary

Flynn Fitness, part of Flynn Group, is seeking a Shift Lead to supervise fellow coworkers during shifts, uphold high performance, quality and safety standards, and ensure customer satisfaction in our Judgement Free Zone.

Reporting to the General Manager, you will organize shift schedules, monitor attendance, delegate tasks by role, train staff, handle customer issues, and drive sales while adhering to PCI policy and health and safety guidelines.

Qualifications

• Customer service excellence demonstrated with customers, coworkers, and the public.
• Active listening and empathetic communication to resolve issues.
• Ability to identify issues, analyze data, and propose action plans.

Responsibilities

• Organizing shift schedules for team members.
• Monitoring attendance, tardiness, and time off.
• Assigning duties to specific employees based on role and skills.
• Supervising employees and assisting with tasks as necessary.
• Supervise performance and sharing feedback with both upper management and team members.
• Training new and current team members on tasks.
• Handling customer issues and managing conflicts.
• Adhering to company policies and health, safety and employment standards.
• Upholding integrity and security with member documents and sensitive information always.
• Managing club cleanliness and maintenance to ensure all aspects of the club are in like new condition.
• Execute retail transactions with accuracy and drive sales goals in compliance with our PCI policy.

Skills

Customer service

Communication

Problem solving

Job description

Flynn Fitness, part of Flynn Group, is seeking a Shift Lead to supervise fellow coworkers during shifts, uphold high performance, quality and safety standards, and ensure customer satisfaction in our Judgement Free Zone.

Reporting to the General Manager, you will organize shift schedules, monitor attendance, delegate tasks by role, train staff, handle customer issues, and drive sales while adhering to PCI policy and health and safety guidelines.