Shift Lead: High-Energy Fitness Club Team Leader

Planet Fitness; Colonial Heights (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Flynn Group is seeking a Shift Lead at a Planet Fitness club to supervise team members, monitor performance, and ensure adherence to safety and company policies. The role supports a high-energy Judgement Free Zone environment.

You will organize schedules, assign duties, train staff, handle customer issues, and strive to maintain a clean, well-run facility while driving service and sales goals within PCI guidelines.

Qualifications

• Experience delivering excellent customer service and resolving issues.
• Strong communication and active listening skills.
• Ability to analyze problems and create effective action plans.

Responsibilities

• Organizing shift schedules for team members.
• Monitoring attendance, tardiness, and time off.
• Assigning duties to employees based on role and skills.
• Supervising employees and assisting with tasks as necessary.
• Provide feedback to upper management and staff.
• Train new and current team members on tasks.
• Handle customer issues and manage conflicts.
• Adhere to company policies and safety standards.
• Maintain club cleanliness and orderliness.
• Process retail transactions accurately and meet sales goals while following PCI policies.

Skills

Customer Service

Communication

Problem Solving

Job description

Flynn Group is seeking a Shift Lead at a Planet Fitness club to supervise team members, monitor performance, and ensure adherence to safety and company policies. The role supports a high-energy Judgement Free Zone environment.

You will organize schedules, assign duties, train staff, handle customer issues, and strive to maintain a clean, well-run facility while driving service and sales goals within PCI guidelines.