Shift Lead — High-Energy Team Captain

Flynn Group; Sandy Springs (GA); On-site; USD 19,000 - 25,000; Full time

Job summary

Flynn Fitness is seeking a Shift Lead to supervise team members, ensure high performance, and maintain a safe, clean, and energetic Judgement Free Zone. You will support the General Manager, delegate tasks, monitor attendance, and help drive sales while upholding company policies and standards.

This role requires strong customer service, communication, and problem-solving skills to manage daily operations and staff performance in a fast-paced fitness environment.

Qualifications

• Customer Service: Demonstrates excellent interpersonal skills by interacting with customers, including coworkers and the public, in a manner that consistently exceeds expectations and addresses their needs.
• Communication: Practices active listening by fully engaging with customers, showing empathy, understanding their perspectives, and collaborating to find effective solutions.
• Problem Solving: Identifies and defines issues clearly, analyzes relevant information, explores alternative solutions, and develops appropriate action plans.

Responsibilities

• Organizing shift schedules for team members.
• Monitoring attendance, tardiness, and time off.
• Assigning duties to specific employees based on role and skills.
• Supervising employees and assisting with tasks as necessary.
• Supervise performance and sharing feedback with both upper management and team members.
• Training new and current team members on tasks.
• Handling customer issues and managing conflicts.
• Adhering to company policies and health, safety and employment standards.
• Upholding integrity and security with member documents and sensitive information always.
• Managing club cleanliness and maintenance to ensure all aspects of the club are in like new condition.
• Execute retail transactions with accuracy and drive sales goals in compliance with our PCI policy.

Skills

Customer Service

Communication

Problem Solving

Job description

Flynn Fitness is seeking a Shift Lead to supervise team members, ensure high performance, and maintain a safe, clean, and energetic Judgement Free Zone. You will support the General Manager, delegate tasks, monitor attendance, and help drive sales while upholding company policies and standards.

This role requires strong customer service, communication, and problem-solving skills to manage daily operations and staff performance in a fast-paced fitness environment.