Shift Lead - High-Energy Fitness Club Supervisor

Flynn Group; Massachusetts; On-site; USD 22,000 - 30,000; Full time

Job summary

Flynn Group's Flynn Fitness brand seeks a Shift Lead to supervise teammates, monitor performance, ensure safety, and maintain a high-energy Judgement Free Zone. Reporting to the General Manager, you will organize schedules and delegate tasks to keep the club running smoothly.

You will handle customer service, train new staff, resolve conflicts, and uphold policy compliance, quality and cleanliness. The role requires strong interpersonal skills and the ability to lead by example in a fast-paced

Qualifications

• Customer service excellence and empathy toward guests and teammates.
• Active listening and collaborative problem-solving to address needs.

Responsibilities

• Organize shift schedules for the team.
• Monitor attendance, tardiness and time off.
• Assign duties based on role and skills.
• Supervise and assist teammates on tasks.
• Provide feedback to staff and management.
• Train new and current team members.
• Handle customer issues and conflicts.
• Adhere to policies, health and safety standards.
• Protect confidentiality of member information.
• Maintain club cleanliness and equipment upkeep.
• Process retail transactions accurately and meet sales goals.

Skills

Customer Service

Communication

Problem Solving

Job description

Flynn Group's Flynn Fitness brand seeks a Shift Lead to supervise teammates, monitor performance, ensure safety, and maintain a high-energy Judgement Free Zone. Reporting to the General Manager, you will organize schedules and delegate tasks to keep the club running smoothly.

You will handle customer service, train new staff, resolve conflicts, and uphold policy compliance, quality and cleanliness. The role requires strong interpersonal skills and the ability to lead by example in a fast-paced