Shift Lead: Energy, Service & Team Coach

Planet Fitness; Newnan (GA); In loco; USD 17.000 - 22.000; Tempo pieno

Descrizione del lavoro

Flynn Group is seeking a Shift Lead for Planet Fitness locations in Newnan, GA. The role reports to the General Manager and involves supervising coworkers, coordinating shifts, and ensuring high performance, quality, and safety standards in a busy fitness environment.

The Shift Lead will manage tasks, train staff, handle customer issues, and uphold our policy standards while contributing to a high-energy Judgement Free Zone®. Join a team dedicated to a welcoming, inclusive fitness experience.

Competenze

• Customer service skills developed through direct interactions with customers and team members.
• Active listening and empathy to understand customer needs and resolve issues.
• Analytical thinking to identify issues and plan effective solutions.

Mansioni

• Organizing shift schedules for team members.
• Monitoring attendance, tardiness, and time off.
• Assigning duties based on role and skills.
• Supervising and providing feedback to staff.
• Training new and current team members.
• Handling customer issues and conflicts.
• Ensuring compliance with policies and safety standards.
• Maintaining club cleanliness and PCI-compliant transactions.

Conoscenze

Customer Service

Communication

Problem Solving

Descrizione del lavoro

Flynn Group is seeking a Shift Lead for Planet Fitness locations in Newnan, GA. The role reports to the General Manager and involves supervising coworkers, coordinating shifts, and ensuring high performance, quality, and safety standards in a busy fitness environment.

The Shift Lead will manage tasks, train staff, handle customer issues, and uphold our policy standards while contributing to a high-energy Judgement Free Zone®. Join a team dedicated to a welcoming, inclusive fitness experience.