Shift Leader: Fitness Club Operations & Team Lead

Flynn Group; Florida; Hybrid; USD 15,000 - 22,000; Full time

Job summary

Flynn Fitness, part of Flynn Group, seeks a Shift Lead to supervise team members and uphold high energy, guest-focused service in a fast-paced gym environment. The role centers on coordinating shifts, enforcing policy, and driving member satisfaction.

You will lead by example, train staff, handle escalations, and ensure safety standards are met while maintaining a welcoming Judgement Free Zone for all. This position reports to the General Manager and sits in a dynamic fitness club setting.

Qualifications

• Customer service excellence, engaging with customers and staff.
• Active listening and empathy to resolve issues.
• Creative problem solving and action planning.

Responsibilities

• Organizing shift schedules for team members.
• Monitoring attendance, tardiness, and time off.
• Assigning duties to specific employees based on role and skills.
• Supervising employees and assisting with tasks as necessary.
• Supervise performance and sharing feedback with both upper management and team members.
• Training new and current team members on tasks.
• Handling customer issues and managing conflicts.
• Adhering to company policies and health, safety and employment standards.
• Upholding integrity and security with member documents and sensitive information always.
• Managing club cleanliness and maintenance to ensure all aspects of the club are in like new condition.
• Execute retail transactions with accuracy and drive sales goals in compliance with our PCI policy.

Skills

Customer Service

Communication

Problem Solving

Job description

Flynn Fitness, part of Flynn Group, seeks a Shift Lead to supervise team members and uphold high energy, guest-focused service in a fast-paced gym environment. The role centers on coordinating shifts, enforcing policy, and driving member satisfaction.

You will lead by example, train staff, handle escalations, and ensure safety standards are met while maintaining a welcoming Judgement Free Zone for all. This position reports to the General Manager and sits in a dynamic fitness club setting.