Shift Leader: Guest Experience & Team Coordination

Planet Fitness; Midlothian (TX); On-site; USD 28,000 - 42,000; Full time

Job summary

Flynn Group is seeking a Shift Leader for Planet Fitness locations supervised by Flynn Fitness. The role focuses on maintaining a high-energy Judgement Free Zone environment, guiding the team, and ensuring safety and policy adherence during shifts.

Responsibilities include scheduling, attendance tracking, task delegation, training, and handling customer issues while driving sales and maintaining club standards in a busy fitness setting.

Qualifications

• Customer service excellence demonstrated with coworkers and the public.
• Strong listening and empathy to resolve issues.
• Ability to analyze information and propose effective solutions.

Responsibilities

• Organize shift schedules for team members.
• Monitor attendance and time off; assign duties.
• Supervise team performance and provide feedback to staff and management.
• Train new and current team members on tasks and policies.
• Handle customer issues and conflicts; enforce safety standards.

Skills

Customer Service

Communication

Problem Solving

Job description

Flynn Group is seeking a Shift Leader for Planet Fitness locations supervised by Flynn Fitness. The role focuses on maintaining a high-energy Judgement Free Zone environment, guiding the team, and ensuring safety and policy adherence during shifts.

Responsibilities include scheduling, attendance tracking, task delegation, training, and handling customer issues while driving sales and maintaining club standards in a busy fitness setting.