Shift Lead: Elevate Service & Team Coaching

Duck Donuts Company; Illinois; On-site; USD 21,000 - 26,000; Full time

Job summary

Duck Donuts Libertyville is seeking a Shift Leader to oversee daily operations, coach team members, and ensure top-notch guest experiences. The role emphasizes fast-paced work, problem-solving, and maintaining a clean, family-friendly environment on shift.

The ideal candidate will have 2+ years in foodservice with supervisory experience, strong communication skills, and a passion for delivering exceptional service to every guest.

Qualifications

• 2+ years of experience in foodservice, preferably with supervisory experience.
• Energetic, goal-oriented personality with proven leadership in a fast-paced environment.
• Excellent verbal and written communication skills.
• Proven ability to provide exceptional guest service.

Responsibilities

• Provide exemplary service to guests while leading team members on shift.
• Maintain a clean, welcoming, family-friendly atmosphere.
• Follow recipes, procedures, and safety, sanitation, and labor standards.
• Delegate tasks and take initiative to complete additional duties.
• Support managers with promotions, training, and policy updates.
• Communicate concerns to management and implement improvement plans.
• Manage cash handling, minimize waste, and monitor labor margins during shifts.

Skills

Team leadership

Communication

Customer service

Problem solving

Job description

Duck Donuts Libertyville is seeking a Shift Leader to oversee daily operations, coach team members, and ensure top-notch guest experiences. The role emphasizes fast-paced work, problem-solving, and maintaining a clean, family-friendly environment on shift.

The ideal candidate will have 2+ years in foodservice with supervisory experience, strong communication skills, and a passion for delivering exceptional service to every guest.