Shift Lead: Fast-Paced Team Coach & Guest Experience

Dunkin' Donuts; Liberal (KS); On-site; USD 17,000 - 22,000; Full time

Job summary

Dunkin' Donuts is seeking a Shift Leader to oversee daily operations, coach team members, and ensure top guest service on each shift. You will drive brand standards, handle cash, and coordinate tasks to maintain smooth restaurant performance.

The role requires strong leadership, excellent communication, and the ability to resolve issues quickly in a fast-paced environment. Prior restaurant or hospitality experience is preferred.

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Basic computer skills.
• Fluent in spoken and written English.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals.
• Ensure Brand standards are met during shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Complete shift deployment plans for shifts to ensure positions are adequately supported.
• Coach restaurant team members with timely, constructive feedback.
• Delegate tasks to ensure smooth workflow and efficient use of resources.
• Manage inventory throughout the shift and monitor cash handling.

Skills

Leadership

Customer service

Cash handling

Team coaching

Communication

Education

HS Diploma or GED

Job description

Dunkin' Donuts is seeking a Shift Leader to oversee daily operations, coach team members, and ensure top guest service on each shift. You will drive brand standards, handle cash, and coordinate tasks to maintain smooth restaurant performance.

The role requires strong leadership, excellent communication, and the ability to resolve issues quickly in a fast-paced environment. Prior restaurant or hospitality experience is preferred.