Shift Leader: Guest Experience & Team Coach

Baskin-Robbins; North Chicago (IL); On-site; USD 21,000 - 26,000; Full time

Job summary

Duckin' Donuts Shift Leaders in North Chicago oversee daily operations to ensure friendly guest experiences and adherence to brand standards. They coach crew members, assign tasks, and monitor performance while maintaining a positive, safe work environment.

The role emphasizes teamwork, guest recovery, and driving results in a fast-paced quick-service setting within a Dunkin' franchisee operation.

Qualifications

• Fluent English required.
• Experience in restaurant, retail or supervisory roles preferred.
• Strong math and writing skills.
• Basic computer skills.
• High School diploma or equivalent preferred.

Responsibilities

• Maintain Operational Excellence by supporting a respectful team, communicating priorities, and coaching crew members.
• Work in a team environment to deliver a guest-first culture and resolve issues while upholding Brand standards and safety guidelines.
• Drive profitability by achieving sales goals, executing brand initiatives, and managing shift cash handling.

Skills

Fluent English

Restaurant supervision

Guest service

Math skills

Basic computer skills

Leadership

Education

High School diploma or equivalent

Job description

Duckin' Donuts Shift Leaders in North Chicago oversee daily operations to ensure friendly guest experiences and adherence to brand standards. They coach crew members, assign tasks, and monitor performance while maintaining a positive, safe work environment.

The role emphasizes teamwork, guest recovery, and driving results in a fast-paced quick-service setting within a Dunkin' franchisee operation.