Shift Lead: Elevate Retail Ops & Customer Experience

Walgreens; St. Pauls (NC); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in the United States seeks a customer-focused team member to open and close the store when management is absent, handle cash and register accuracy, and support backdoor access for deliveries.

The role emphasizes delivering a distinctive customer experience, assisting with returns, refunds, and price checks, and helping with inventory and displays while training others as needed.

Qualifications

• One year of prior leadership or retail key holder experience.
• Fluent level of English reading/writing/speaking.

Responsibilities

• Open and close store in absence of store management, including cash handling and ensuring floors/stock rooms are ready.
• Complete returns, voids, refunds, cash drops, and provide change as needed.
• Engage customers to deliver a distinctive and delightful experience.
• Assist with vendor deliveries and backdoor access as needed to support operations.
• Register all sales accurately and monitor scanning, pricing, and voids.
• Assist in reviewing orders and developing in-store displays and promotions.
• Maintain inventory accuracy and support handoff policies.

Skills

Customer service

Leadership

Communication

Cash handling

Retail operations

Education

Pharmacy license or PTCB certification (state dependent)

Tools

Cash register systems

Job description

Walgreens in the United States seeks a customer-focused team member to open and close the store when management is absent, handle cash and register accuracy, and support backdoor access for deliveries.

The role emphasizes delivering a distinctive customer experience, assisting with returns, refunds, and price checks, and helping with inventory and displays while training others as needed.