Shift Lead: Elevate Customer Experience & Ops

Walgreens; Richmond (TX); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a team member to open and close the store in the absence of management, handle cash and POS operations, and ensure the store is ready for business each day. You will engage customers, assist with products and services, and help maintain inventory and displays.

This role emphasizes delivering a distinctive customer experience, following pricing and regulatory rules, and supporting team members with store operations and back-room tasks.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Prefer knowledge of store inventory control.
• We will consider employment of qualified applicants with arrest and conviction records.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including all required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services, resolving issues to ensure a positive experience.
• Maintains accurate inventory counts and pricing signage to support correct store operations and compliance.

Skills

Leadership experience

English fluency

Education

PTCB certification or pharmacy license

Job description

Walgreens is seeking a team member to open and close the store in the absence of management, handle cash and POS operations, and ensure the store is ready for business each day. You will engage customers, assist with products and services, and help maintain inventory and displays.

This role emphasizes delivering a distinctive customer experience, following pricing and regulatory rules, and supporting team members with store operations and back-room tasks.