Shift Lead: Elevate Guest Service & Team Performance

Ontario Trillium Foundation; Thomson (GA); On-site; USD 25,000 - 35,000; Full time

Job summary

Little Caesars is seeking a Shift Leader to oversee every shift's operations, drive guest satisfaction, and uphold brand standards. You will lead team members, manage line duties, and ensure compliant, high-quality service and safety practices.

This role requires strong supervision, communication, and a hands-on approach to daily restaurant tasks. The Shift Leader will be responsible for coaching staff, maintaining product quality, and contributing to sales goals through effective teamwork and

Qualifications

• Experience leading shifts in a fast-food or retail environment.
• Familiarity with food safety standards and procedures.

Responsibilities

• Lead team on shifts; assign tasks, give feedback and train.
• Position the team on the huddle board and follow personnel policies and safety procedures.
• Enforce security procedures including opening/closing routines.
• Handle opening and closing shift transitions.
• Deliver great guest service to ensure guest satisfaction.
• Resolve guest complaints and issues promptly.
• Open, transition, and close shifts with the team.
• Organize the line and delegate duties to team members.
• Maintain standards for product quality.
• Work the line as needed.
• Promote sales through suggestive selling and knowledge of promotions.
• Follow all food safety requirements and practices.
• Control food costs, labor, waste, and cash on the shift.
• Count drawers and follow daily cash handling procedures.
• Complete required e-learning as needed.

Skills

Team leadership

Customer service

Job description

Little Caesars is seeking a Shift Leader to oversee every shift's operations, drive guest satisfaction, and uphold brand standards. You will lead team members, manage line duties, and ensure compliant, high-quality service and safety practices.

This role requires strong supervision, communication, and a hands-on approach to daily restaurant tasks. The Shift Leader will be responsible for coaching staff, maintaining product quality, and contributing to sales goals through effective teamwork and