Shift Leader: Guest Experience & Operations Coach

Ontario Trillium Foundation; Dickinson (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Little Caesars is seeking a Shift Leader to oversee daily shift operations, guest experience, and sales performance. You will lead a restaurant team, manage opening/closing duties, and ensure brand standards and food safety are followed.

The role requires strong guest service, conflict resolution, and team training abilities, with a focus on maintaining quality and controlling costs on the shift.

Qualifications

• Experience leading a team on shift and delegating tasks.
• Strong communication and guest service skills.
• Ability to train and coach team members.
• Proven ability to manage multiple tasks under pressure.
• Familiarity with cash handling procedures.

Responsibilities

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the teamKnow and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required

Skills

Leadership

Customer service

Training

Team coordination

Cash handling

Tools

POS system

Job description

Little Caesars is seeking a Shift Leader to oversee daily shift operations, guest experience, and sales performance. You will lead a restaurant team, manage opening/closing duties, and ensure brand standards and food safety are followed.

The role requires strong guest service, conflict resolution, and team training abilities, with a focus on maintaining quality and controlling costs on the shift.