Guest-Experience Shift Lead — Service, Sales & Safety

Ontario Trillium Foundation; Calhoun (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Little Caesars is seeking a Shift Leader to oversee shift operations, guest experience, and sales performance. You will lead a team, ensure adherence to brand standards, and manage opening/closing tasks with a focus on safety and policy compliance.

You will train team members, monitor service quality, handle customer concerns, and contribute to overall store performance. Strong leadership and cash handling are essential on this fast-paced shift.

Qualifications

• Experience leading shifts and assigning tasks to team members.
• Ability to train and provide feedback on performance and safety.
• Strong guest service mindset with focus on policy compliance.

Responsibilities

• Lead team members on shifts and assign tasks (cleaning, line duties, opening/closing).
• Use the huddle board to position the team and follow personnel policies and safety procedures.
• Ensure security procedures and cash handling procedures are followed on the shift.
• Transition into opening/closing duties and manage line efficiency.
• Provide excellent guest service and resolve guest complaints or issues.
• Promote sales on the shift through in-store promotions and suggestive selling.
• Execute food safety requirements and manage costs related to labor, waste, and cash.

Skills

Team leadership

Customer service

Training & feedback

Cash handling

Job description

Little Caesars is seeking a Shift Leader to oversee shift operations, guest experience, and sales performance. You will lead a team, ensure adherence to brand standards, and manage opening/closing tasks with a focus on safety and policy compliance.

You will train team members, monitor service quality, handle customer concerns, and contribute to overall store performance. Strong leadership and cash handling are essential on this fast-paced shift.