Shift Leader: Elevate Guest Experience & Lead the Team

Workstream; United States; On-site; USD 32,000 - 46,000; Full time

Job summary

Little Caesars is seeking a Shift Leader to oversee shift operations, guest experience, sales performance, and brand execution. You will lead the team on shift, train staff, and ensure policies are followed to deliver great guest service.

Responsibilities include managing the line, promoting in-store promotions, maintaining food safety, and controlling costs while ensuring quality and a positive guest experience.

Qualifications

• Great communication skills to communicate effectively with guests and co-workers.
• Must have a positive attitude and ethics which support our values and culture.
• Must be a strong team player.
• Ability to train and coach others.
• Ability to stand/walk for up to 8-10 hours per day.
• The ability to lift up to 55 pounds.
• The ability to push and pull up to 55 pounds.
• The ability to squat or crouch to lift items from floor level.
• Ability for twisting of the back up to 90 degrees left and right.
• Ability for bending of the back up to a minimum of 90 degrees to lift objects from the floor.

Responsibilities

• Lead team on shifts, assign tasks, provide feedback and training.
• Utilize the huddle board to position the team; support personnel policies, labor laws and safety procedures.
• Ensure security procedures are followed, including opening/closing procedures.
• Transition into opening/closing duties.
• Provide excellent guest service to guests.
• Resolve guest complaints and issues; open, transition, and close shifts; manage and organize the line.
• Uphold product quality standards.
• Work the line as needed; promote sales through suggestive selling and knowledge of promotions.
• Execute and enforce food safety requirements.
• Monitor food costs, labor, waste, and cash; count drawers daily.
• Complete any additional e-learning as required.

Skills

Guest Service

Team Leadership

Training

Communication

Job description

Little Caesars is seeking a Shift Leader to oversee shift operations, guest experience, sales performance, and brand execution. You will lead the team on shift, train staff, and ensure policies are followed to deliver great guest service.

Responsibilities include managing the line, promoting in-store promotions, maintaining food safety, and controlling costs while ensuring quality and a positive guest experience.