Shift Leader: Guest Experience & Store Ops

Ontario Trillium Foundation; Forest City (NC); On-site; USD 17,000 - 25,000; Full time

Job summary

Little Caesars is seeking a Shift Leader to oversee daily shift operations, ensure guest satisfaction, and drive sales while upholding brand standards.

As a key on-site leader, you will assign tasks, train teammates, monitor safety and food safety, manage the line, and handle guest concerns. This role requires energy, teamwork, and a commitment to quality, with a focus on efficient opening/closing and cash handling.

Responsibilities

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the team, know and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required

Job description

Little Caesars is seeking a Shift Leader to oversee daily shift operations, ensure guest satisfaction, and drive sales while upholding brand standards.

As a key on-site leader, you will assign tasks, train teammates, monitor safety and food safety, manage the line, and handle guest concerns. This role requires energy, teamwork, and a commitment to quality, with a focus on efficient opening/closing and cash handling.