Shift Leader: Guest Experience & Operations

Ontario Trillium Foundation; Charleston (SC); On-site; USD 18,000 - 26,000; Full time

Job summary

Little Caesars is seeking a Shift Leader to oversee daily shift operations, guest experience, sales performance, and brand standards. You will lead team members on shifts, assign tasks, and train staff while ensuring compliance with operating policies.

You will promote great guest service, resolve issues, and manage line operations, food safety, and cash procedures during your shift, including opening and closing duties. This role emphasizes leadership and adherence to company standards.

Qualifications

• Leads shift teams and assigns tasks, provides feedback and training.
• Ensures policies, labor laws and safety procedures are followed.
• Upholds food safety and quality standards on shift.
• Manages cash handling, counts drawers and minimizes waste.

Responsibilities

• Lead team members on shifts and assign tasks.
• Open/close shifts and transition duties.
• Promote sales through in-store promotions and suggestive selling.
• Resolve guest complaints and provide exceptional service.
• Ensure food safety requirements are met and costs are controlled.

Skills

Shift leadership

Team supervision

Guest service

Cash handling

Food safety

Training and coaching

Conflict resolution

Store operations

Job description

Little Caesars is seeking a Shift Leader to oversee daily shift operations, guest experience, sales performance, and brand standards. You will lead team members on shifts, assign tasks, and train staff while ensuring compliance with operating policies.

You will promote great guest service, resolve issues, and manage line operations, food safety, and cash procedures during your shift, including opening and closing duties. This role emphasizes leadership and adherence to company standards.