Shift Leader: Guest Experience & Operations

Workstream; Harrodsburg (KY); On-site; USD 16,531 - 24,796; Full time

Job summary

Little Caesars is seeking a Shift Leader to oversee daily shift operations, guest experience, and sales performance. You will lead the team, ensure brand standards, and follow policies to deliver great guest service. The role emphasizes training, opening/closing responsibilities, and maintaining food safety on a fast-paced shift.

Ideal candidates communicate well, work well in a team, and can coach others while managing costs, safety, and promotions on the shift.

Qualifications

• Excellent communication with guests and coworkers.
• Positive attitude aligned with company values.
• Strong team player capable of coaching others.
• Ability to train and guide teammates.
• Able to stand and walk for long periods (8–10 hours).
• Lift up to 55 pounds; push/pull as needed.
• Bend/twist to assist with tasks and stock handling.

Responsibilities

• Lead shift team and assign tasks (opening/closing duties, line work).
• Provide training and feedback during shifts.
• Maintain food safety and brand standards on shift.
• Handle guest interactions and resolve issues to maintain satisfaction.
• Monitor and control labor, waste, and cash handling on shift.
• Promote sales through in-store promotions and upselling.
• Ensure security and policy compliance during shifts.
• Execute opening/closing procedures and shift transitions.

Skills

Communication

Team player

Positive attitude

Training & coaching

Stamina

Lifting 55 lbs

Mobility (8-10 hours)

Safety procedures

Job description

Little Caesars is seeking a Shift Leader to oversee daily shift operations, guest experience, and sales performance. You will lead the team, ensure brand standards, and follow policies to deliver great guest service. The role emphasizes training, opening/closing responsibilities, and maintaining food safety on a fast-paced shift.

Ideal candidates communicate well, work well in a team, and can coach others while managing costs, safety, and promotions on the shift.