Shift Lead: Guest-Focused Quick Service

Anchor Point Management Group; Brook Park (OH); On-site; USD 26,000 - 38,000; Part time

Job summary

Anchor Point Management Group in Brook Park, OH is seeking a shift leader to support restaurant operations during peak hours. This hourly role focuses on customer service, maintaining cleanliness, hospitality, accuracy, and speed of service.

You will supervise and coach team members, assist with opening/closing tasks, handle basic cash procedures, and ensure food safety standards are met. The shift leader may step in during absences to ensure smooth operations.

Qualifications

• : Minimum 6 months in a shift management or supervisory role.
• : High school diploma or GED preferred.
• : Must be 18 years or older.
• : Legal right to work in the United States.
• : Ability to work flexible hours.
• : Solid oral and written communication skills.
• : Reliable transportation and punctuality.
• : Good hygiene and can-do attitude.

Responsibilities

• Greet customers with a friendly demeanor and accurately take their orders.
• Prepare and package food and drink products according to restaurant standards.
• Operate cash registers, process payments, and provide change to guests.
• Maintain the cleanliness and sanitation of the restaurant including back of house, lobby, and restrooms.
• Assist with food prep and dishwashing as needed.
• Restock inventory and supplies.
• Ensure compliance with all food safety regulations and policies.
• Promote new menu items and provide recommendations when asked.
• Assist with opening and closing tasks.
• Manage shifts to ensure fair employee treatment and compliance with workplace laws and regulations.
• Offer ongoing coaching and feedback to team members.
• Assist with any safety concerns in the workplace.
• Report any serious issues to their manager and HR as needed.
• Conduct food safety and prep audits daily.
• Conduct daily inventory monitors performance and share responsibility for cash procedures.

Skills

Customer service

Leadership

Communication

Time management

Education

High school diploma or GED

Job description

Anchor Point Management Group in Brook Park, OH is seeking a shift leader to support restaurant operations during peak hours. This hourly role focuses on customer service, maintaining cleanliness, hospitality, accuracy, and speed of service.

You will supervise and coach team members, assist with opening/closing tasks, handle basic cash procedures, and ensure food safety standards are met. The shift leader may step in during absences to ensure smooth operations.