Shift Lead - Customer Service & Operations Coach

Anchor Point Management Group; Maple Heights (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

Anchor Point Management Group in Maple Heights, Ohio, is hiring a Shift Leader to oversee operations and drive customer service. You will manage shifts, supervise staff, and ensure compliance with food safety standards while providing a positive dining experience.

The ideal candidate will have a background in service management and possess solid communication skills. This hourly position offers flexible hours and requires a high school diploma or GED.

Qualifications

• Must be at least 18 years old.
• Preference for internal promote with training and certifications.
• 6+ months in a shift management or supervisory role.
• Legal right to work in the U.S.
• Ability to work flexible hours.
• Reliable transportation and punctuality required.

Responsibilities

• Greet customers and take orders accurately.
• Prepare food and maintain cleanliness.
• Manage shifts and provide coaching.
• Ensure compliance with food safety regulations.

Skills

Customer service skills

Basic math and reading skills

Solid oral and written communication skills

Ability to learn quickly

Positive attitude

Education

High school diploma or GED

Job description

Anchor Point Management Group in Maple Heights, Ohio, is hiring a Shift Leader to oversee operations and drive customer service. You will manage shifts, supervise staff, and ensure compliance with food safety standards while providing a positive dining experience.

The ideal candidate will have a background in service management and possess solid communication skills. This hourly position offers flexible hours and requires a high school diploma or GED.