Shift Lead: Elevate Customer Experience & Store Ops

Walgreens; Columbia (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Illinois is seeking a Retail Key Holder to help open and close the store in the absence of management, handle cash and ensure shelves and stockrooms are ready for business hours.

You will greet customers, assist with products and services, and model high standards of service while training team members on store procedures and loss prevention. This role emphasizes accuracy, courtesy, and teamwork.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• We will consider applicants with arrest/conviction records.

Responsibilities

• Opens/closes store in absence of management; handles start-ups, cash, and ensures floor/stock room are ready.
• Completes returns, voids, refunds, cash drops, and provides change to registers.
• Engages customers, greets, helps with products/services for a positive experience.
• Models customer service best practices for the team to deliver a delightful experience.
• Registers sales accurately; tracks scanning errors, price verifications, and voids.

Skills

Leadership

Supervisory

Customer service

Communication

Cash handling

Tools

POS system

Store equipment

Job description

Walgreens in Illinois is seeking a Retail Key Holder to help open and close the store in the absence of management, handle cash and ensure shelves and stockrooms are ready for business hours.

You will greet customers, assist with products and services, and model high standards of service while training team members on store procedures and loss prevention. This role emphasizes accuracy, courtesy, and teamwork.