Shift Lead: Customer Experience & Store Ops Keyholder

Walgreens; Jacksonville (IL); On-site; USD 23,000 - 28,000; Part time

Job summary

Walgreens in Illinois seeks a Store Support Associate to operate when management is absent, handling opening/closing tasks, cash handling, and ensuring the floor and stock room readiness for the business day. You will interact with customers, process returns, and assist with deliveries and inventory while maintaining accurate records.

The role emphasizes delivering a distinctive customer experience, greeting customers, and proactively offering help.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services.

Skills

Leadership/ Supervisory experience

Fluent English

Job description

Walgreens in Illinois seeks a Store Support Associate to operate when management is absent, handling opening/closing tasks, cash handling, and ensuring the floor and stock room readiness for the business day. You will interact with customers, process returns, and assist with deliveries and inventory while maintaining accurate records.

The role emphasizes delivering a distinctive customer experience, greeting customers, and proactively offering help.