Store Lead: Elevate Customer Experience & Operations

Walgreens; Alabama; On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in United States is seeking a Retail Key Holder to support store operations when management is not present. You will open and close the store, manage cash and pricing, assist customers, and ensure displays and stock are ready for business. You will also support inventory, returns, and cashier accuracy.

The role emphasizes delivering a distinctive customer experience while training teammates on service best practices and policies.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of store management and handle required systems start-ups and cash handling.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change as requested.
• Model and deliver a distinctive and delightful customer experience.
• Greet customers and assist with products and services; resolve issues to ensure a positive experience.
• Coach team members on customer service best practices and Walgreens service traits.
• Maintain accurate inventory counts and oversee pricing and signage.

Skills

Customer service

Leadership

Retail operations

Cash handling

Job description

Walgreens in United States is seeking a Retail Key Holder to support store operations when management is not present. You will open and close the store, manage cash and pricing, assist customers, and ensure displays and stock are ready for business. You will also support inventory, returns, and cashier accuracy.

The role emphasizes delivering a distinctive customer experience while training teammates on service best practices and policies.