Shift Lead: Store Ops & Customer Experience

Walgreens; Northfield Township (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Northfield Township, IL is seeking an energetic team member to act as a key holder. You will help open and close the store, handle cash, and ensure floor and stock room readiness for the business day while management is unavailable.

You will greet customers, resolve issues, support inventory accuracy, assist with displays and pricing, and help maintain a clean, welcoming store environment that reflects Walgreens service standards.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including required cash handling and ensuring floor and stock room readiness for the business day.
• Completes product returns, order voids, customer refunds, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting them and offering assistance with products and services; resolves issues to ensure a positive experience.

Skills

Leadership experience

Fluent in English

Job description

Walgreens in Northfield Township, IL is seeking an energetic team member to act as a key holder. You will help open and close the store, handle cash, and ensure floor and stock room readiness for the business day while management is unavailable.

You will greet customers, resolve issues, support inventory accuracy, assist with displays and pricing, and help maintain a clean, welcoming store environment that reflects Walgreens service standards.