Shift Lead: Elevate Customer Experience & Store Ops

Walgreens; Clinton (TN); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Clinton, TN is seeking a service-oriented retail associate who can open and close the store when management is absent, handle cash and refunds, and ensure the floor and stock room are ready for business. The role emphasizes creating a distinctive customer experience through proactive assistance and accurate pricing.

Responsibilities include assisting with deliveries, inventory control, displays, and basic store operations while maintaining compliance with policies.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• Knowledge of store inventory control preferred.

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start-ups and cash handling.
• Handles returns, refunds, cash drops, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and assists with products and services to resolve issues.
• Maintains store keys, supports opening back door for deliveries, and monitors pricing and signage.
• Supports back-of-house tasks like stocking, inventory counts, and basic bookkeeping.

Skills

Leadership experience

Customer service

English fluency

Education

PTCB certification or pharmacy license

Job description

Walgreens in Clinton, TN is seeking a service-oriented retail associate who can open and close the store when management is absent, handle cash and refunds, and ensure the floor and stock room are ready for business. The role emphasizes creating a distinctive customer experience through proactive assistance and accurate pricing.

Responsibilities include assisting with deliveries, inventory control, displays, and basic store operations while maintaining compliance with policies.