Shift Lead – Customer Experience & Store Operations

Walgreens; Springfield (TN); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Springfield, Tennessee is seeking a team member to open and close the store in the absence of management, handle cash duties, and ensure floors and stock rooms are ready for business. You will provide change, process refunds, and support store operations while delivering outstanding customer service.

The role emphasizes engaging customers, helping with products and services, and upholding Walgreens service traits to create a positive shopper experience.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management, including cash handling and system start-ups.
• Complete product returns, order voids, refunds, cash drops to the safe, and provide change at registers.
• Model and deliver a distinctive and delightful customer experience.
• Engage customers and assist with products and services to resolve issues and ensure a positive experience.
• Assist with inventory counts, pricing, displays, and backroom organization to support store operations.

Skills

Leadership experience

Retail key holder

Customer service

English fluency

Store operations

Tools

POS systems

Cash handling

Job description

Walgreens in Springfield, Tennessee is seeking a team member to open and close the store in the absence of management, handle cash duties, and ensure floors and stock rooms are ready for business. You will provide change, process refunds, and support store operations while delivering outstanding customer service.

The role emphasizes engaging customers, helping with products and services, and upholding Walgreens service traits to create a positive shopper experience.