Shift Lead: Elevate Customer Experience & Store Operations

Walgreens; Tacoma (WA); On-site; USD 25,000 - 32,000; Part time

Job summary

Walgreens is seeking a team member to open/close the store in the absence of management, handle cash, process returns, refunds, and ensure the floor and stock room are ready for business. You will deliver a distinctive customer experience and model Walgreens service traits to the team.

The role involves greeting customers, assisting with products and services, and resolving issues to maintain high customer satisfaction.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluent reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management, including systems start-ups and cash handling.
• Process returns, refunds, and cash drops; provide change.
• Deliver a distinctive customer experience and model service best practices.
• Greet customers and assist with products and services; resolve issues.
• Hold store keys for opening/closing; assist with vendor deliveries.
• Register sales, handle pricing, and manage stockroom accuracy.
• Assist with displays, promotions, and restocks; monitor inventory.
• Ensure compliance with pricing and regulatory requirements; support store maintenance.

Skills

Leadership experience

English fluency

Cash handling

Customer service

Education

PTCB certification

Pharmacy license (state requirements)

Job description

Walgreens is seeking a team member to open/close the store in the absence of management, handle cash, process returns, refunds, and ensure the floor and stock room are ready for business. You will deliver a distinctive customer experience and model Walgreens service traits to the team.

The role involves greeting customers, assisting with products and services, and resolving issues to maintain high customer satisfaction.