Shift Lead - Elevate Customer Experience & Store Ops

Walgreens; Suffolk (VA); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens is seeking a frontline leader to open and close the store in the absence of management, handle cash duties, and ensure readiness for the business day. You will resolve customer issues, process refunds, and assist with vendor deliveries and inventory tasks.

The role emphasizes delivering a distinctive customer experience, coaching team members, maintaining pricing accuracy, and upholding policy compliance across store operations.

Qualifications

• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in absence of store management with required system start-ups and cash handling.
• Completes returns, refunds, cash drops, and provides change to registers.
• Models and delivers a distinctive customer experience.
• Engages customers and resolves issues to ensure a positive experience.
• Assists with vendor deliveries, pricing tasks, and inventory management.
• Maintains store cleanliness, displays, and basic department pricing.

Skills

Customer Experience

Leadership

Cash Handling

Team Coaching

Store Operations

Job description

Walgreens is seeking a frontline leader to open and close the store in the absence of management, handle cash duties, and ensure readiness for the business day. You will resolve customer issues, process refunds, and assist with vendor deliveries and inventory tasks.

The role emphasizes delivering a distinctive customer experience, coaching team members, maintaining pricing accuracy, and upholding policy compliance across store operations.