Shift Lead: Elevate Customer Experience & Retail Ops

Walgreens; Joliet (IL); On-site; USD 23,419 - 27,552; Full time

Job summary

Walgreens in Joliet, IL seeks a Customer Experience Team Lead to drive exceptional service at the front of the store. You will greet customers, assist with products and services, and resolve issues to ensure satisfaction.

Responsibilities include opening/closing the store, supervising staff, managing inventory, pricing, displays and cash handling, and ensuring compliance with policies. You’ll collaborate with management to deliver Walgreens’ distinctive shopping experience.

Qualifications

• Minimum 1 year of supervisory or key-holder experience.
• Fluent in English reading, writing and speaking.

Responsibilities

• Greet customers and resolve issues to ensure a positive experience.
• Model customer service best practices and lead team interactions.
• Open/close store as needed and manage keys.
• Assist with inventory, pricing, displays, and backroom operations.
• Ensure accurate cash handling and POS transactions.
• Support front-end operations and compliance with policies.
• Coordinate with management to handle shipments and vendor deliveries.
• Maintain store cleanliness and regulatory compliance.

Skills

Leadership experience

English proficiency

Job description

Walgreens in Joliet, IL seeks a Customer Experience Team Lead to drive exceptional service at the front of the store. You will greet customers, assist with products and services, and resolve issues to ensure satisfaction.

Responsibilities include opening/closing the store, supervising staff, managing inventory, pricing, displays and cash handling, and ensuring compliance with policies. You’ll collaborate with management to deliver Walgreens’ distinctive shopping experience.