Shift Lead: Elevate Customer Experience & Store Operations

Walgreens; Fox Point (WI); On-site; USD 48,711,936 - 57,308,160; Full time

Job summary

Walgreens is seeking a customer-focused team member to engage customers, resolve questions, and model outstanding service. You will assist with operations, pricing, and inventory while coaching teammates and ensuring a positive store experience for every customer.

This role involves cashier duties, basic merchandising, and maintaining storefront and backroom accuracy with a strong emphasis on customer interactions and compliance with store policies.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Greet customers and assist with products and services to ensure a positive experience.
• Model best practices for customer service and train team members.
• Assist with store operations including scheduling, pricing, and inventory management.
• Support management with opening/closing, cashier responsibilities, and store cleanliness.

Skills

Leadership experience

Customer service

Communication skills

Retail experience

Tools

POS system

Job description

Walgreens is seeking a customer-focused team member to engage customers, resolve questions, and model outstanding service. You will assist with operations, pricing, and inventory while coaching teammates and ensuring a positive store experience for every customer.

This role involves cashier duties, basic merchandising, and maintaining storefront and backroom accuracy with a strong emphasis on customer interactions and compliance with store policies.