Store Shift Lead: Customer Experience & Operations

Walgreens; Park Ridge (IL); On-site; USD 23,419 - 27,552; Full time

Job summary

Walgreens in Park Ridge, IL is seeking a capable Customer Experience Lead to greet customers, assist with products and services, and resolve issues to ensure a positive shopping experience.

In this full-time role, you will open and close the store, manage cash registers, help with inventory, merchandising, pricing, and everyday operations while ensuring compliance with company policies.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.
• Preference for knowledge of store inventory control.

Responsibilities

• Greet customers and patients, offer assistance with products and services, and resolve issues to ensure a positive experience.
• Open and close the store, manage cash register operations, and record transactions accurately.
• Assist with inventory, pricing, displays, merchandising, and stock rotation while following policy.
• Support with backroom operations, vendor deliveries, and general store maintenance.
• Ensure compliance with state/local laws for regulated products and maintain store cleanliness and order.

Skills

Leadership

Supervisory

Retail experience

Education

Pharmacy license or PTCB certification

Job description

Walgreens in Park Ridge, IL is seeking a capable Customer Experience Lead to greet customers, assist with products and services, and resolve issues to ensure a positive shopping experience.

In this full-time role, you will open and close the store, manage cash registers, help with inventory, merchandising, pricing, and everyday operations while ensuring compliance with company policies.