Store Shift Lead: Customer Experience & Ops

Walgreens; Champaign (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Illinois is seeking a store operations lead to open/close in the absence of store management and ensure readiness of floor and stock room for the business day.

The role emphasizes delivering a distinctive customer experience, greeting customers, assisting with products and services, and upholding pricing accuracy, inventory control, and daily cash handling. On-site position with opportunities to contribute to store operations.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).

Responsibilities

• Opens and closes the store when management is absent, handling cash and system start-ups.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience.

Skills

Leadership

Customer service

English proficiency

Education

PTCB certification or pharmacy license (state requirements)

Job description

Walgreens in Illinois is seeking a store operations lead to open/close in the absence of store management and ensure readiness of floor and stock room for the business day.

The role emphasizes delivering a distinctive customer experience, greeting customers, assisting with products and services, and upholding pricing accuracy, inventory control, and daily cash handling. On-site position with opportunities to contribute to store operations.