Shift Lead: Elevate Coffee & Hospitality

Blank Street, Inc.; Los Angeles (CA); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Complimentary coffee and treats onhift

Free Blank Street swag

Tenure-based paid time off

Sick time

1.5x pay on select holidays

Barista accreditation and training

Job summary

Blank Street in Los Angeles is seeking a Shift Lead to be the heartbeat of the store, directing shifts, coaching the team, and delivering standout hospitality with attention to detail.

You will train staff alongside the GM and Training Team, uphold health and safety standards, and ensure a welcoming customer experience that turns first-time guests into regulars. This pivotal role builds culture from the ground up.

Qualifications

• 2+ years' experience in a customer service leadership position (e.g. Shift Leader, Shift Supervisor, Key Holder), preferably in hospitality, coffee, or beverage
• 18+ years of age
• Able to lift 25+ lbs, and to stand for long periods of time
• Full Time: 30-40 hours per week, 4-5 days per week and must be able to work 2 peak days (peak days: Friday, Saturday, Sunday)
• You must be authorized to work in the U.S.: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents, Blank Street will provide the federal government with employees' Form I-9 information to confirm authorization to work in the U.S. (a process known as "E-Verify")
• Blank Street will consider qualified applicants with criminal histories in accordance with the California Fair Chance Act

Responsibilities

• Lead the shift with clarity and confidence directing, coaching, and supporting the team while owning the floor
• Train new team members alongside your General Manager and the Training Team
• Continue to train others as we evolve to ensure we are achieving our standards across product quality, safety, and hospitality
• Delight our customers with consistent, welcoming and engaging hospitality, taking the opportunity to turn every customer into a regular
• Step in to handle customer or team issues in a calm, positive, and solutions-oriented way
• Maintain a clean and organized environment upholding both Local Department of Health and Blank Street standards at all times
• Be an integral part of our world class team using the best equipment, coffee, and matcha in the industry
• Partner with our Operations and Marketing teams for events and promotions to expand our brand to new customers
• Set your team up for success by mastering different company procedures such as cash handling, inventory, waste tracking, and opening and closing processes

Job description

Blank Street in Los Angeles is seeking a Shift Lead to be the heartbeat of the store, directing shifts, coaching the team, and delivering standout hospitality with attention to detail.

You will train staff alongside the GM and Training Team, uphold health and safety standards, and ensure a welcoming customer experience that turns first-time guests into regulars. This pivotal role builds culture from the ground up.