Shift Lead — Elevate Cannabis Customer Experience

Story Companies; Forest Park (OH); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Medical Insurance

Dental Insurance

Vision Insurance

401k retirement plan

Short-Term & Long-Term disability

Employee Assistance Program

Employee referral program

Job summary

Story Cannabis in Ohio seeks a Shift Lead to guide daily operations and ensure guests have a positive, enjoyable experience. You will lead the retail team, oversee transactions, compliance procedures, and store standards, coaching staff to deliver exceptional service.

The role emphasizes teamwork, product knowledge, and protecting assets, with full-time benefits including PTO, health coverage, 401k, disability, EAP, and growth opportunities. Equal-opportunity employer.

Qualifications

• Minimum 1+ years of supervisory or team lead experience in retail or cannabis environments.
• Proficiency with POS systems and basic computer applications.
• Must be 21 years of age or older.

Responsibilities

• Serve as a resource for questions or issues from staff and customers.
• Oversee onboarding for all new retail associates.
• Assist with tracking of daily and monthly inventory.
• Assist with restocking the sales floor with cannabis and non-cannabis products.
• Open and close the store as needed.
• Provide exceptional customer service in accordance with established standards.
• Develop and maintain rapport with customers, vendors, service providers and staff.
• Explain the effects of different types of cannabis to customers and patients clearly and effectively.

Skills

Supervisory experience

Customer service

POS systems

Education

High School Diploma or GED

Job description

Story Cannabis in Ohio seeks a Shift Lead to guide daily operations and ensure guests have a positive, enjoyable experience. You will lead the retail team, oversee transactions, compliance procedures, and store standards, coaching staff to deliver exceptional service.

The role emphasizes teamwork, product knowledge, and protecting assets, with full-time benefits including PTO, health coverage, 401k, disability, EAP, and growth opportunities. Equal-opportunity employer.