Shift Lead: Elevate Cannabis Retail Experience

Story-Cannabis; Hyattsville (MD); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

PTO + holidays

Health insurance

Dental insurance

Vision insurance

401k retirement savings plan

Disability insurance

EAP

Referral program

Job summary

Story Cannabis in Maryland is seeking a Shift Lead to guide daily operations and ensure every guest enjoys a positive, compliant shopping experience. You will supervise the retail team on the floor, coach staff, and safeguard store standards, while handling transactions, inventory checks, and loss prevention under the direction of management.

You will open and close the store, support onboarding, and maintain a welcoming environment with a focus on service, accuracy, and teamwork.

Qualifications

• Minimum High School Diploma or G.E.D equivalent.
• 1+ years of supervisory or team lead experience in a retail, hospitality, or cannabis environment.
• Proficiency with POS systems and basic computer applications.

Responsibilities

• Serves as a resource for questions or issues from staff and customers.
• Oversee onboarding for all new retail associates.
• Assists with tracking of daily and monthly inventory.
• Assist with restocking the sales floor with cannabis and non-cannabis products.
• Open and close the store as needed.
• Assist the Management team.
• Provide exceptional customer service in accordance with established standards.
• Develop and maintain rapport with our customers, vendors, service providers and staff.
• Recommend, select, and help locate the proper product for customers, depending on their individual needs.
• Explain the effects of different types of cannabis to customers and patients clearly and effectively.
• Ensure strict controls to protect organizational assets at the direction of management.
• Set up and break down display cases per company standard.
• Ensure phone calls and online orders are addressed in a timely manner.
• Maintain cleanliness of the store, i.e. dusting, glass cleaning, vacuuming, sweeping and sanitization.
• Maintain a positive work environment conducive to trust and respect.
• Maintain strict confidentiality in compliance with HIPAA guidelines.
• Perform other related work as required.

Skills

Supervisory experience

Customer service

Communication

Leadership

Education

High School Diploma or GED

Tools

POS systems

Basic computer applications

Job description

Story Cannabis in Maryland is seeking a Shift Lead to guide daily operations and ensure every guest enjoys a positive, compliant shopping experience. You will supervise the retail team on the floor, coach staff, and safeguard store standards, while handling transactions, inventory checks, and loss prevention under the direction of management.

You will open and close the store, support onboarding, and maintain a welcoming environment with a focus on service, accuracy, and teamwork.