Cannabis Retail Shift Lead — Customer Experience Leader

Story Cannabis; Forest Park (OH); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental, and Vision Insurance

401k retirement savings plan

Company paid Short-Term & Long-Term di

Company paid Life Insurance

Employee Assistance Program (EAP)

Employee referral program

Commuter benefits

Product discounts

Additional compensation incentives (t​

Job summary

Story Cannabis in Ohio is seeking a Shift Lead to guide daily operations and ensure a positive guest experience. You will lead the retail team, oversee transactions, compliance, and store standards while fostering teamwork.

The role requires at least 1 year of supervisory experience in retail or cannabis, strong customer service, and knowledge of cannabis products. Valid ID and ability to lift up to 50 pounds.

Qualifications

• Minimum High School Diploma or G.E.D equivalent required.
• 1+ years of supervisory or team lead experience in a retail, hospitality, or cannabis environment.
• Proficiency with POS systems and basic computer applications.
• Marijuana knowledge strongly preferred.
• Must be over 21 years of age.
• Can legally work in the United States - all documentation required.
• Excellent customer service and communication skills.
• Must have a valid State-Issued ID or U.S. Passport.
• Must have reliable transportation.
• Must have no scheduling restrictions.
• Employment offers are contingent upon successful completion of all pre-employment background checks.

Responsibilities

• Serves as a resource for questions or issues from staff and customers.
• Oversee onboarding for all new retail associates.
• Assists with tracking of daily and monthly inventory.
• Assist with restocking the sales floor with cannabis and non-cannabis products.
• Open and close the store as needed.
• Assist the Management team.
• Provide exceptional customer service in accordance with established standards.
• Develop and maintain rapport with our customers, vendors, service providers and staff.
• Explain the effects of different types of cannabis to customers and patients clearly and effectively.
• Ensure strict controls to protect organizational assets at the direction of management.
• Set up and break down display cases per company standard.
• Ensure phone calls and online orders are addressed in a timely manner.
• Maintain cleanliness of the store, i.e. dusting, glass cleaning, vacuuming, sweeping and sanitization.
• Maintain a positive work environment conducive to trust and respect.
• Maintain strict confidentiality in compliance with HIPAA guidelines.
• Perform other related work as required.

Skills

Customer service

Communication

Education

High School Diploma or GED

Tools

POS systems

Basic computer applications

Job description

Story Cannabis in Ohio is seeking a Shift Lead to guide daily operations and ensure a positive guest experience. You will lead the retail team, oversee transactions, compliance, and store standards while fostering teamwork.

The role requires at least 1 year of supervisory experience in retail or cannabis, strong customer service, and knowledge of cannabis products. Valid ID and ability to lift up to 50 pounds.