Cannabis Retail Associate — Customer Experience Pro

Story-Cannabis; Cleveland (OH); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

PTO & 8 holidays per year

Health, Dental, and Vision Insurance

401k retirement plan

Disability insurance (Short-Term &

Long-Term disability

Employee Assistance Program (EAP)

Employee referral program

Job summary

Story Cannabis in Ohio is seeking a friendly Retail Associate to be the face of our store, welcoming customers, guiding them through product selections, and ensuring an exceptional shopping experience.

You will use our POS system, verify eligibility, process transactions, stock and organize the store, conduct nightly inventory, and collaborate with a diverse team to meet sales and compliance goals.

Qualifications

• Minimum High School Diploma or G.E.D equivalent required.
• Previous customer services experience preferred.
• Marijuana knowledge a bonus.
• Must be over 21 years of age.
• Can legally work in the United States - all documentation required.
• Must have a valid State-Issued ID or U.S. Passport
• Must have reliable transportation.
• Must have no scheduling restrictions.
• Employment offers are contingent upon successful completion of all pre-employment background checks.

Responsibilities

• Greet customers when entering the retail store with compassion and professionalism.
• Accurately and compliantly enter customer information into our database systems to verify eligibility for purchase.
• Completes all sales and job duties per company SOP.
• Provide exceptional customer service through elevated customer service standards, behaviors, and product knowledge.
• Quickly and precisely handle cash and debit transactions while always maintaining a balanced cash drawer.
• Work with a diverse group of personalities - employees and customers.
• Possess excellent skills in mathematics.
• Be extremely organized, efficient, and a good manager of time & resources.
• Operate cash register, computer-based POS system, and cash drawer.
• Clean, stock, and organize retail store.
• Conduct nightly inventory counts of all retail store products.
• Work cohesively as part of a team to ensure sales, customer satisfaction, and designated timelines meet compliance goals.
• Work on special projects and assignments designated by management.
• Other duties as assigned.

Skills

Customer service

Cash handling

Retail sales

Education

High School Diploma or GED

Tools

POS system

Job description

Story Cannabis in Ohio is seeking a friendly Retail Associate to be the face of our store, welcoming customers, guiding them through product selections, and ensuring an exceptional shopping experience.

You will use our POS system, verify eligibility, process transactions, stock and organize the store, conduct nightly inventory, and collaborate with a diverse team to meet sales and compliance goals.