Shift Lead: Drive Team Excellence & Guest Experience

Hunter Super Techs - TurnPoint; Highgate Springs (VT); On-site; USD 15,000 - 26,000; Full time

Job summary

Dunkin’ is seeking a Shift Leader in Vermont to manage daily restaurant operations on assigned shifts, lead the team, and uphold brand standards while delivering exceptional guest experiences. The role is hands-on, coaching, and requires working across all line positions to maintain speed and quality.

Responsibilities include ensuring food safety, cleanliness, and proper cash handling, plus opening/closing procedures and inventory control.

Qualifications

• 6+ months of experience in food service, retail, or a similar fast-paced environment preferred.
• Prior leadership or shift-level responsibility is a plus.
• Strong communication, teamwork, and problem-solving skills.
• Ability to multitask and prioritize during busy periods.
• Dependable, punctual, and committed to delivering great guest service.

Responsibilities

• Lead shift operations to ensure adherence to Dunkin’ brand standards.
• Work in all line positions (register, drive-thru, sandwich station, beverage station, prep, cleaning).
• Ensure food safety, cleanliness, and sanitation procedures.
• Monitor product quality, equipment functionality, and store readiness.
• Provide on-the-spot coaching and onboarding for new team members.
• Help maintain a respectful, inclusive, team-oriented work environment.
• Model hospitality and friendly service; resolve guest concerns promptly.
• Ensure the restaurant is clean, stocked, and welcoming.
• Execute opening, mid-shift, or closing procedures; manage cash handling and safe drops.
• Support inventory counts, waste tracking, and product rotation.

Skills

Team Leadership

Communication

Problem-Solving

Multitasking

Job description

Dunkin’ is seeking a Shift Leader in Vermont to manage daily restaurant operations on assigned shifts, lead the team, and uphold brand standards while delivering exceptional guest experiences. The role is hands-on, coaching, and requires working across all line positions to maintain speed and quality.

Responsibilities include ensuring food safety, cleanliness, and proper cash handling, plus opening/closing procedures and inventory control.