Shift Leader: Guest Experience & Operations Coach

Hunter Super Techs - TurnPoint; Connecticut; On-site; USD 42,000 - 65,000; Full time

Job summary

Dunkin' is seeking a Shift Leader to coach and guide the restaurant team during shifts, ensuring brand standards and guest service excellence. The role involves planning shift deployment, communicating priorities, and supporting the Restaurant Manager in achieving daily goals.

You will supervise tasks, coach team members, and uphold food safety, safety, and cash handling policies while delivering outstanding guest experiences.

Qualifications

• Leadership experience in retail, restaurant or hospitality preferred.
• Fluent in spoken and written English.
• Basic computer skills.

Responsibilities

• Coach team members to execute brand standards and guest service during shift.
• Support Restaurant Manager in meeting operational goals.
• Ensure shift meets food safety and quality standards.
• Communicate shift priorities and results to team.
• Delegate tasks and supervise workflow for efficiency.
• Handle customer complaints and emergencies with professional resolve.

Skills

Leadership

Team coaching

Guest service

Communication

Problem solving

Time management

Education

Basic computer skills

Job description

Dunkin' is seeking a Shift Leader to coach and guide the restaurant team during shifts, ensuring brand standards and guest service excellence. The role involves planning shift deployment, communicating priorities, and supporting the Restaurant Manager in achieving daily goals.

You will supervise tasks, coach team members, and uphold food safety, safety, and cash handling policies while delivering outstanding guest experiences.