Shift Lead: Drive Service & Team Performance

Dunkin'; West Chicago (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Dunkin’ is seeking a Shift Leader to coach Team Members during shifts and ensure brand standards and guest service are delivered consistently. You set goals, assign tasks, and motivate others by providing timely feedback.

Responsibilities include supporting the Restaurant Manager in meeting operational goals, maintaining food safety, managing inventory, and handling customer concerns. Previous leadership in retail or hospitality is preferred.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English or the local language.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Complete shift deployment plans for shifts to ensure positions are adequately supported.
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback.
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
• Support the training of restaurant team members as needed.
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift.
• Communicate clearly with the next Shift Leader to help prepare him/her for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coach restaurant team members to do the same.
• Handle customer complaints, conflicts, and emergencies, making quick decisions to resolve issues and maintain a positive reputation for the restaurant.
• Manage cash over/short during shift and ensure restaurant team members are following cash franchisee management policies.
• Monitor employee attendance, punctuality, and adherence to company policies.

Skills

Basic Computer Skills

English Proficiency

Leadership Experience

Team Collaboration

Problem Solving

Job description

Dunkin’ is seeking a Shift Leader to coach Team Members during shifts and ensure brand standards and guest service are delivered consistently. You set goals, assign tasks, and motivate others by providing timely feedback.

Responsibilities include supporting the Restaurant Manager in meeting operational goals, maintaining food safety, managing inventory, and handling customer concerns. Previous leadership in retail or hospitality is preferred.