Shift Leader: Guest Experience & Team Coach

Hunter Super Techs - TurnPoint; Essex Junction (VT); On-site; USD 22,000 - 31,000; Full time

Job summary

Dunkin' is seeking a Shift Leader to inspire and coach a fast-paced crew during assigned shifts, ensuring great guest experiences, brand standards, and smooth store performance. This hands-on leadership role requires you to perform crew-level tasks while guiding the team to stay efficient and friendly.

You will lead opening, mid-shift, and closing procedures, manage cash handling, prep, and line operations, monitor quality and cleanliness, and provide on-the-spot coaching to develop team members

Qualifications

• 6+ months of experience in food service, retail, or a similar fast-paced environment preferred.
• Prior leadership or shift-level responsibility is a plus.
• Strong communication, teamwork, and problem-solving skills.
• Ability to multitask and prioritize during busy periods.

Responsibilities

• Lead shift operations to ensure adherence to Dunkin brand standards.
• Work across all line positions to support speed of service.
• Ensure food safety, cleanliness, and sanitation procedures are followed.
• Direct and support crew members with coaching and training.
• Help onboarding new team members and maintain a respectful, inclusive environment.
• Execute opening/mid/shide/closing procedures and manage cash handling.

Skills

Team leadership

Communication

Food safety

Multitasking

Problem-solving

Training

Job description

Dunkin' is seeking a Shift Leader to inspire and coach a fast-paced crew during assigned shifts, ensuring great guest experiences, brand standards, and smooth store performance. This hands-on leadership role requires you to perform crew-level tasks while guiding the team to stay efficient and friendly.

You will lead opening, mid-shift, and closing procedures, manage cash handling, prep, and line operations, monitor quality and cleanliness, and provide on-the-spot coaching to develop team members