Shift Lead: Guest Experience & Team Coach

Workstream; Ludlow Village (VT); On-site; USD 40,556,544 - 51,577,344; Full time

Job summary

Donuts of Rutland seeks a Shift Leader to coach Crew Members during each shift, ensuring brand standards and a friendly guest experience. You will set goals, assign tasks, and provide timely feedback while maintaining a safe, clean, and efficient restaurant operation.

Experience in supervision preferred; must be at least 18 years old. This role emphasizes teamwork, problem solving, and delivering consistent service, with opportunities for growth within a supportive, franchise-owned Dunkin

Qualifications

• Fluent in English required.
• Restaurant, retail or supervisory experience preferred.
• Good math and writing abilities.
• Basic computer skills.
• Must be at least 18 years old.
• High School diploma or equivalent preferred.

Responsibilities

• Coach Crew Members to execute brand standards and guest experience during shifts.
• Set goals, assign tasks, and provide timely feedback.
• Maintain safe, clean, and healthy work environment.
• Ensure brand standards, recipes, and systems are followed.

Skills

Fluent in English

Restaurant supervision experience

Math skills

Writing skills

Basic computer skills

18+ years old

High School diploma (preferred)

Education

High School diploma or equivalent (preferred)

Job description

Donuts of Rutland seeks a Shift Leader to coach Crew Members during each shift, ensuring brand standards and a friendly guest experience. You will set goals, assign tasks, and provide timely feedback while maintaining a safe, clean, and efficient restaurant operation.

Experience in supervision preferred; must be at least 18 years old. This role emphasizes teamwork, problem solving, and delivering consistent service, with opportunities for growth within a supportive, franchise-owned Dunkin