Shift Leader: Inspire Service & Drive Guest Satisfaction

Smoothie King; Madison (IN); On-site; USD 30,000 - 36,000; Full time

Job summary

Dunkin' team is seeking a Shift Leader to guide crew members during each shift, ensuring top quality guest experiences and adherence to brand standards. You will set goals, assign tasks, and motivate the team with timely feedback.

Responsibilities include coaching, training support, resolving guest issues, and driving sales while maintaining safety and sanitation guidelines across shifts.

Qualifications

• Restaurant, retail or supervisory experience required.
• Strong math and writing skills.
• Basic computer skills expected.
• Must be at least 18 years old where applicable.
• High School diploma or equivalent preferred.

Responsibilities

• Coach Crew Members during shifts to execute brand standards and guest experience.
• Communicate shift priorities, goals and results to team members.
• Support training of crew members as requested.
• Provide coaching and feedback to crew members.
• Create and maintain a guest-first culture in the restaurant.
• Resolve guest issues and ensure brand standards are followed.
• Drive sales goals and execute restaurant standards and marketing initiatives.
• Maintain sanitation, safety and health guidelines at all times.

Skills

Supervisory experience

Math skills

Writing skills

Basic computer skills

Age 18+

Education

High School diploma or equivalent

Job description

Dunkin' team is seeking a Shift Leader to guide crew members during each shift, ensuring top quality guest experiences and adherence to brand standards. You will set goals, assign tasks, and motivate the team with timely feedback.

Responsibilities include coaching, training support, resolving guest issues, and driving sales while maintaining safety and sanitation guidelines across shifts.