Shift Leader: Drive Service & Team Excellence

Dunkin'; Gloucester (VA); On-site; USD 19,000 - 25,000; Full time

Job summary

Dunkin’ is seeking a Shift Leader to coach restaurant team members and ensure brand standards during shifts. You’ll support the Restaurant Manager, lead task delegation, and maintain guest service excellence in a fast-paced Dunkin’ environment.

Responsibilities include supervising food/beverage prep, managing shift plans, handling cash processes, and resolving issues while upholding safety and quality. 18+ years and leadership experience preferred.

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Fluent in spoken and written English or local language.
• Demonstrated leadership experience in retail, restaurant or hospitality.
• Experience managing daily store operations including cash handling.
• Ability to lead teams and deliver great guest service in a fast-paced environment.

Responsibilities

• Coach Dunkin’ Restaurant Team Members during shifts.
• Support Restaurant Manager in meeting goals and execution.
• Ensure Brand standards in food/beverage preparation.
• Communicate shift priorities and results to team.
• Complete shift deployment plans and delegate tasks.
• Provide timely feedback and coaching.
• Oversee safety, security and profitability policies during shift.
• Maintain cash over/short procedures and adherence to policies.
• Monitor attendance and adherence to company policies.
• Handle customer complaints and resolve issues quickly.

Skills

Leadership experience

Guest service

Cash handling

Team motivation

Education

HS Diploma/GED

Tools

Basic computer skills

Job description

Dunkin’ is seeking a Shift Leader to coach restaurant team members and ensure brand standards during shifts. You’ll support the Restaurant Manager, lead task delegation, and maintain guest service excellence in a fast-paced Dunkin’ environment.

Responsibilities include supervising food/beverage prep, managing shift plans, handling cash processes, and resolving issues while upholding safety and quality. 18+ years and leadership experience preferred.