Shift Leader: Drive Service & Team Excellence

Dunkin' Donuts Incorporated; Virginia; On-site; USD 17,000 - 25,000; Full time

Job summary

Dunkin' Donuts Incorporated is seeking a Shift Leader to coach team members, manage shift priorities, and support daily restaurant operations in a fast-paced Dunkin’ environment. The role focuses on delivering great guest service while maintaining Brand standards and operational controls.

The Shift Leader will oversee opening/closing procedures, assist with training, and ensure safety and profitability policies are followed.

Qualifications

• Leadership experience in retail, restaurant or hospitality.
• Proven ability to lead teams and deliver customer service in a fast-paced environment.
• Strong communication and problem-solving skills.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting goals and execution.
• Ensure Brand standards are met during shift, including food/beverage prep.
• Communicate shift priorities and results to team.

Skills

Leadership

Coaching

Guest service

Cash handling

Education

HS Diploma or GED

Job description

Dunkin' Donuts Incorporated is seeking a Shift Leader to coach team members, manage shift priorities, and support daily restaurant operations in a fast-paced Dunkin’ environment. The role focuses on delivering great guest service while maintaining Brand standards and operational controls.

The Shift Leader will oversee opening/closing procedures, assist with training, and ensure safety and profitability policies are followed.