Shift Lead: Drive Quality, Service & Team Wins

Papa Johns; Columbia (TN); On-site; USD 16,531,000 - 23,419,000; Full time

Job summary

Papa John’s is seeking a motivated Shift Leader to supervise restaurant shifts and drive high quality products and customer service. You’ll help manage daily operations, ensure policy adherence, and support profitability through efficient staffing and execution of company standards.

The role emphasizes leadership, food safety, and teamwork, with responsibilities spanning product preparation, quality control, and adherence to intake procedures. Evening/weekend availability is often required.

Qualifications

• High School diploma or GED preferred.
• Serv-Safe/Local or State Food Service Certification preferred.
• Previous restaurant shift lead experience preferred.
• Must be 18 years of age or older.

Responsibilities

• Oversee shift operations to ensure high quality products and customer service.
• Manage staffing and shift coverage; ensure adherence to company policies and procedures.
• Control food costs, labor, and inventory through effective use of company systems.

Skills

Planning & Prioritization

Communicates Effectively

Process Improvement

Education

High School diploma or GED

Serv-Safe/Local or State Food Service Certification

Previous shift lead experience

Job description

Papa John’s is seeking a motivated Shift Leader to supervise restaurant shifts and drive high quality products and customer service. You’ll help manage daily operations, ensure policy adherence, and support profitability through efficient staffing and execution of company standards.

The role emphasizes leadership, food safety, and teamwork, with responsibilities spanning product preparation, quality control, and adherence to intake procedures. Evening/weekend availability is often required.