Shift Leader: Drive Quality, Service & Growth

Papa Johns; St. Louisville (OH); On-site; USD 17,908 - 24,796; Full time

Job summary

Papa John’s in the United States is seeking a Shift Leader to supervise shifts and ensure high quality products and customer service while maintaining restaurant profitability.

You will manage daily operations, train team members, enforce safety standards, and uphold company policies while delivering fast, friendly service.

This role requires strong communication, problem solving, and a commitment to consistent performance during busy periods.

Qualifications

• High school diploma or GED preferred.
• Serv-Safe or Local or State Food Service Certification preferred.
• Previous restaurant shift lead experience preferred.
• Must be 18 years of age or older and able to work long hours, nights and weekends.

Responsibilities

• Adheres to guidelines and expectations for each station including dough management and proper portioning.
• Contributes to achieving the restaurant's product goals and customer satisfaction.
• Follows policies, attendance, safety and security procedures as outlined in the handbook.
• Exhibits core values, maintains a positive attitude, and adapts to change.
• Ensures adequate shift coverage and maintains product quality, service and costs within standards.
• Assists in inventory management and cash handling as needed.

Skills

Shift leadership

Customer service

Communication

Food safety

Education

High School diploma or GED

Serv-Safe certification

Job description

Papa John’s in the United States is seeking a Shift Leader to supervise shifts and ensure high quality products and customer service while maintaining restaurant profitability.

You will manage daily operations, train team members, enforce safety standards, and uphold company policies while delivering fast, friendly service.

This role requires strong communication, problem solving, and a commitment to consistent performance during busy periods.