Shift Leader: Drive Quality, Service & Profit

5189 - S CONGRESS BLVD; Smithville (TN); On-site; USD 30,000 - 38,000; Full time

Job summary

Papa John’s is seeking a Shift Leader to supervise shifts and ensure high quality products and outstanding customer service, contributing to restaurant profitability. You will help enforce company policies, procedures, and safety standards while maintaining product quality and labor controls.

The role emphasizes teamwork, adaptability, and strong communication as you support operations, cash handling, inventory management, and adherence to food safety guidelines.

Qualifications

• High school diploma or GED preferred.
• Serv-Safe/Local or State Food Service Certification preferred.
• Previous restaurant shift lead experience preferred.
• Cash handling experience a plus.

Responsibilities

• Supervise shifts and work areas to ensure quality products and service.
• Maintain compliance with company policies, procedures, and safety standards.
• Provide feedback, resolve issues, and keep staffing adequately covered.
• Assist in inventory control and cash management to support profitability.

Skills

Cash management

Planning and organization

Effective communication

Education

High School diploma or GED

Serv-Safe/Local or State Food Service Certification

Job description

Papa John’s is seeking a Shift Leader to supervise shifts and ensure high quality products and outstanding customer service, contributing to restaurant profitability. You will help enforce company policies, procedures, and safety standards while maintaining product quality and labor controls.

The role emphasizes teamwork, adaptability, and strong communication as you support operations, cash handling, inventory management, and adherence to food safety guidelines.