Shift Supervisor: Lead Quality & Customer Experience

Papa Johns; Louisville (TN); On-site; USD 16,531 - 23,419; Full time

Job summary

Papa John’s is seeking a Shift Leader to supervise shifts and drive high quality product and service in a busy restaurant environment. You will manage station duties, ensure adherence to policies, and support profitability through cost and people management.

We value reliability, teamwork, and a strong work ethic. The role requires availability for extended hours, including nights and weekends, and the ability to lead by example across all restaurant positions.

Qualifications

• High School diploma or GED preferred.
• Serv-Safe/Local or State Food Service Certification preferred.
• Previous restaurant shift lead experience preferred.
• Must be 18 years of age or older.
• Must be able to work long hours (32+ hours generally required), including nights and weekends.
• Ability to successfully perform the job duties of all positions in the restaurant.

Responsibilities

• Oversee shift operations to ensure quality products and customer service.
• Maintain product quality, customer service, and performance standards (food/labor costs, cleanliness, etc.).
• Ensure adequate shift coverage and provide feedback to correct issues.
• Contribute to profit goals by managing costs and inventory per guidelines.
• Execute cash management duties and support store profitability.

Skills

Planning & Prioritization

Communicates Effectively

Process Improvement

Education

High School diploma or GED

Serv-Safe Certification

Previous shift lead experience

Stable employment history

Age 18+

Ability to work long hours

Job description

Papa John’s is seeking a Shift Leader to supervise shifts and drive high quality product and service in a busy restaurant environment. You will manage station duties, ensure adherence to policies, and support profitability through cost and people management.

We value reliability, teamwork, and a strong work ethic. The role requires availability for extended hours, including nights and weekends, and the ability to lead by example across all restaurant positions.